Many people visit this restaurant to taste good white sauce pasta, chicken biryani and tandoori kebabs. Tasty ice cream, kulfi and gulab jamun have an appetizing taste. The cool staff demonstrates a high level of hospitality at Barbeque Nation - Patrapada. Fine service is something that people note in their reviews. The enjoyable atmosphere adds a relaxing feel to a guests' stay at this place. This spot scored 4.2 in the Google rating system.
SundaySun | 12PM-3:45PM 6:30PM-10:45PM |
MondayMon | 12PM-3:45PM 6:30PM-10:45PM |
TuesdayTue | 12PM-3:45PM 6:30PM-10:45PM |
WednesdayWed | 12PM-3:45PM 6:30PM-10:45PM |
ThursdayThu | 12PM-3:45PM 6:30PM-10:45PM |
FridayFri | 12PM-3:45PM 6:30PM-10:45PM |
SaturdaySat | 12PM-3:45PM 6:30PM-10:45PM |
Even on 20th Nov Afternoon, executive from BBQ Patrapada confirmed the guest count and informed me that they will be ready for the food for all guest.
Let me start case by case. Firstly only veg starters were been served to all guests and no non veg starters were been served. It was I have to inform them that start serving non veg starters now. This was a gimmick by BBQ to serve veg starter so that people don't ask for non veg starter whereas I was paying for non veg per person.
Secondly non veg starter waiting period was too long and items like prawns, mutton were not at all been served. When we asked for it managers and waiters were saying that items are been prepared and will take time. We were not ready for so much guest's. I mean seriously this is your reason when you were aware of 55 guest list. Still starters took around 20-25 minutes per table to be served. Imagine when a person is giving treat to family members and they are been kept waited for prawns, mutton etc for such long time is embarassing.
Thirdly, main course mutton gravy was less quantity. It got over in no time and again guests had to wait or compromise with egg or other dish. Sweet dishes such as gulab jamun, halwa also got over in no time and my family had to keep waiting for another half an hour till again I had to intervene.
Finally when all these bad services happened and i was not at all impressed, as a courtesy I was expecting discount on final bill of Rs. 45000/- but still no support. Since it was a celebration night with family was not really interested to fight and get this sorted.
So BBQ nation if you are not ready for so many guest or if this is a tactic used for bigger guest to save money at your end but at same time take money from client's then I would suggest please improve your service and AS A COMPENSATION YOU SHOULD RETURN MY SOME AMOUNT FOR BAD SERVICE AND EMBARASSMENT.
There are many competitors out there and serving better than you but your main focus is on saving prawns, mutton, chicken, gulab jamun, ice cream, etc and only serving pineapple, corn, veg tikkas so that less space available for non veg starter or main course is completely STUPID, UNETHICAL AND NON-TOLERANT tactic.
This is my review so that others don't suffer and take better decisions before booking BBQ for such huge gatherings which they can't cater.