AURA Lounge By Bar Code Family Restaurant

Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience and disappointment you faced during your visit. Long wait times, receiving the wrong order, and feeling unheard by our staff are completely unacceptable and not the standards we strive to maintain.We are especially concerned to hear that the situation was not handled professionally and that no manager was available to resolve the issue. Your feedback about customer respect and service is absolutely valid—our guests’ satisfaction is the foundation of our business, and we regret that we failed to meet that expectation in your case.Your comments have been taken very seriously and will be shared with our management and team for immediate corrective action. While we understand your decision, we truly regret losing your trust and appreciate you bringing this to our attention.

Thank you for sharing your experience. We sincerely apologize for the inconvenience and frustration you faced during your visit. What you described—being served the wrong dish, the issue not being corrected properly, unprofessional internal arguments, poor food quality, and the absence of a manager—is completely unacceptable and far from the standards we aim to maintain.We understand how disappointing it is when expectations are not met, especially after placing a specific order. Your concern about professionalism and customer handling is absolutely valid, and we take this feedback very seriously. This will be escalated to our management and kitchen team for immediate review and corrective action to ensure such incidents are not repeated.We truly regret that we failed to provide you with a satisfactory experience and appreciate you taking the time to bring these issues to our attention.