It is remarkable that the service is noted as enjoyable. The calm atmosphere makes a positive impression on people. But a number of guests who use Google didn't grant Bake my cake a high rating.
Complaint: Delayed Delivery and Poor Customer Service Dear [Bake my cake] Team, I am writing to express my disappointment with the service I received from your outlet. On [26th feb ], I placed an order for a cake at 11:20 am, which was promised to be delivered by 1 pm. However, despite multiple follow-up calls, the cake was not delivered until 5pm. The manager's assurance and lack of follow-through were unprofessional, and the staff's inability to provide a proper response when I visited the outlet was disappointing. Attaching the as for reference. I hope you will take steps to address these issues and improve your customer service. Food: 1 Service: 1
The cakes are beautiful always, the fruit cake is the yummiest of all!! Quick service, never fails to bring joy, may ALLAH bless!!! Food: 5 Service: 5 Atmosphere: 5