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Response from the owner
2 months ago
Hello Abhishek, I am deeply sorry to hear that your experience at Bake Zone Bakery&Lounge was marred by the presence of cockroaches and unacceptable attitude from our staff. I can only imagine how disturbing and disappointing it must have been for you. We take food safety and customer service extremely seriously, and it's clear that we fell short of our standards in your case. I want to assure you that we are taking immediate action to address the issue and prevent such incidents from happening in the future. We will also be conducting a thorough investigation into the matter and taking necessary steps to ensure that our kitchen and service standards meet the high expectations of our customers. I would like to extend an invitation to you to share more details about your experience with us. Your feedback is invaluable in helping us improve, and we would like to make things right. Please feel free to call us on 099667 79200 and share your concerns with us. We will do our best to resolve the issue promptly and ensure that you have a positive experience with us in the future. Once again, I apologize for the unacceptable experience you had at our bakery, and I appreciate your feedback. We value your business and hope to have the opportunity to serve you better in the future. Warm Regards, Team Bake Zone Bakery&Lounge
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