To the Management of Bricks JP Nagar,I am writing this to express our extreme disappointment and frustration after one of the worst experiences we’ve had at your restaurant today. Despite booking a table FOUR DAYS in advance and receiving a confirmation call this morning—during which I explicitly requested a table in the smoking area—your staff completely ignored our request.To our shock, upon arrival, we were casually told to sit in the non-smoking section, with zero regard for the prior booking and clear instructions given. What exactly is the point of making a reservation and confirming specific requirements if your team is going to act arbitrarily and carelessly?Particularly unacceptable was the behavior of Mr. Arif, who was not only dismissive but downright rude. His attitude made us feel as though we were an inconvenience, not valued customers who have been visiting your establishment 2–3 times a week. His complete lack of responsiveness and disrespectful tone was insulting and humiliating. If this is the standard of customer service Bricks now offers, we want no part in it.We walked in expecting a good time. Instead, we left angry and disrespected. This experience has left such a bad taste that we have no intention of returning.We strongly urge Bricks management to: • Revisit your reservation process—if it means nothing, stop pretending it does. • Hold your staff accountable, especially individuals like Mr. Arif who clearly lack basic etiquette and customer service skills. • Respect your regular customers, or soon, you won’t have any.This complaint is not just for our sake, but for the sake of future customers. They deserve better, and so did we.— A thoroughly disappointed former regular.