Zone by The Park Hotel, Jodhpur

Dear Ms Bedi, We're genuinely disheartened to learn that your experience did not meet the expectations set by our 4-star status. The issues you've highlighted regarding our staff and atmosphere are concerning, and take these matters very seriously. We strive to provide a comfortable and welcoming environment for all our guests, and it's clear we fell short during your visit. Your feedback is invaluable to us as it points out areas needing improvement. Rest assured, we are taking immediate steps to address the points you've raised, particularly with regard to staff training and hospitality standards. It's our goal not just to run a hotel but to create a memorable, positive experience for each guest. We understand that this stay did not justify the expense and the trust you placed in our establishment. We are committed to making the necessary adjustments to our service delivery and hope to have an opportunity to restore your confidence in our hotel in the future. Your satisfaction is crucial, and we are eager to show you the high-quality standards our guests have come to expect and deserve. Blessen Varghese Operations Manager