Azad Star at Mall of Travancore

Dear Sera Jerry, Thank you for sharing your valuable feedback about your recent dining experience at Azad Group Hotels in Trivandrum. We genuinely regret that your visit did not meet your expectations, and we appreciate the opportunity to address each of the concerns you’ve raised. Food Quality and Quantity (2/5): We are sorry to hear that the food quality and portions did not meet your expectations. Our culinary team is committed to providing fresh and flavorful dishes, and we regret that your experience was not reflective of this standard. We will be sure to review both the quality and portion sizes to ensure they align with the premium dining experience we aim to deliver. Price (1/5): We understand your concern about the pricing, and we genuinely value your input. At Azad Group Hotels, we strive to offer a high-quality dining experience, and we’re sorry that you felt the pricing did not reflect the value provided. We will revisit our pricing strategy to ensure we are offering the best possible value to our guests, and we would appreciate the opportunity to discuss this in further detail. Ambiance (4/5): Thank you for your positive comments regarding the ambiance. We’re glad that the atmosphere and décor met your expectations. We take great pride in creating an inviting environment for our guests, and we will continue to enhance this aspect of the dining experience. Overall Experience (2/5): We truly regret that your overall experience fell short of expectations. Your feedback is invaluable, and we are committed to making the necessary improvements to ensure a better experience for all of our guests. We hope you’ll consider giving us another opportunity to serve you and demonstrate the high standards we aim to uphold. Recommendations for Improvement: We appreciate your constructive recommendations, particularly regarding the food quality, portion sizes, and pricing. Rest assured, we are taking your feedback seriously and will work on enhancing these areas to improve our guests' experience. If you would like to discuss your experience in more detail or share further insights, please feel free to connect with us at +91 7077071940. We would be happy to assist and clarify any concerns. We hope to have the chance to welcome you back and provide a much-improved dining experience. Thank you once again for your feedback, and we look forward to the opportunity to serve you better. Warm regards, Team Azad