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Response from the owner
a month ago
Dear Rishabh, Thank you for sharing your feedback regarding your recent stay at Hotel Avasa. We're genuinely sorry to hear that your experience did not meet your expectations, especially during a time that was important for medical reasons. We apologize for the delays at check-in and the issues you faced with room assignments and amenities. It’s concerning to learn about the air conditioning and lock issues, as well as the difficulties with dietary accommodations and room service responsiveness. Your feedback regarding these operational challenges will be addressed with our team to ensure improvement. We understand that extending your stay under those conditions was not handled appropriately. Please know your experience is valuable to us, and we appreciate you bringing these matters to our attention. If you would like to discuss your concerns further or need assistance, please feel free to reach out to our support team at [email protected] or call 9666662538. Thank you again for your review, as it helps us to improve our services. Thanks & Regards Gurunathan Ganapathy Business Unit Head
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