A
Response from the owner
4 months ago
Dear Prasad sirThank you for taking the time to share your feedback. We're truly sorry to hear that your recent visit did not meet the standard of service you expect — or that we aim to provide.Due to the ongoing festival season, we experienced an unusually high volume of guests, which unfortunately stretched our staff and resources beyond our usual capacity. While this is not an excuse, it is certainly a situation we are actively working to improve during peak times.We deeply regret any inconvenience or delay you experienced. Your comfort and satisfaction are extremely important to us, and your feedback helps us recognize areas where we need to do better.We hope you’ll give us another chance to serve you, under better and more controlled conditions. As a gesture of goodwill, we’d be happy to offer [a discount / complimentary item / something suitable] on your next visit. Please let us know when you plan to return.Thank you for your understanding, and we hope to welcome you back soon.