A
Response from the owner
11 months ago
Hi Samir, We're truly sorry to hear about your recent experience at Urban Cafe Jagatpur Cuttack. It's our top priority to ensure cleanliness, hygiene, and friendly service for all our customers. We take all feedback seriously, and we'd appreciate the opportunity to investigate your concerns further. Could you please share any additional details about the date and time of your visit? This will help us pinpoint any potential issues that may have occurred. At Urban Cafe, we maintain high standards for hygiene and product quality. We have regular cleaning protocols and conduct thorough checks on our stock. We'd be happy to share more details about these procedures with you if you'd like. Meanwhile we would appreciate if you could specify which product item on the shelf you found was expired that would help us further. We understand that your experience may not have reflected our usual standards, and we sincerely apologize for any inconvenience caused. If you'd be open to it, we'd love to welcome you back to demonstrate our commitment to providing a positive experience. Please feel free to reach out to us directly at 7008997826 so we can discuss this further.