Amul Cafe (Creffles N' Coffee)

Dear Akansha Gupta, We have reviewed your feedback and feel it is necessary to address several inaccuracies and exaggerations in your claims. 1. **Food and Service Knowledge**: Your assertion that our employees do not know the difference between chocolate dip and chocolate syrup is baseless. Our staff are well-trained and experienced, and any errors made are promptly corrected. It's unfair to suggest a lack of competence based on an isolated incident, if it occurred at all. 2. **Billing System**: As mentioned in our telephonic conversation I clearly stated that we just renovated the place recently and in line to have our billing software to be installed soon. Also I offered you to provide the bill for your reimbursement anytime you visit again. But you chose to talk to our staff rudely. Making such unfounded accusations without any evidence is both damaging and unacceptable. 3. **Temperature and Ambiance**: Our air conditioning units are functional and always on during business hours to ensure customer comfort. The time you visited was cafe opening time and team was still getting ready for the day with all cleaning schedules. Criticizing the artwork, First, these all are made by a beautiful mother at the age of nearly 70. Secondly, even if made by young, local artists as "made by a 10-year-old kid" is not only disrespectful but also a direct attack on someone's sentiments. And moreover it's irrelevant to the quality of our service. Additionally, your comments about our establishment not being renovated are unfounded and appear to be exaggerated to demean our business. Your review contains several misleading and false statements that harm our reputation without justification. We expect our customers to provide honest feedback, but your approach lacks fairness and respect. We will not tolerate baseless accusations and defamatory comments. If you have legitimate concerns, we are open to constructive feedback. Otherwise, we kindly request you refrain from spreading falsehoods about our business. P.S POV: We hope you enjoyed your "Vanilla Scoop With Chocolate Dip" which you didn't pay for, Made your day and you felt immense happy and at peace inside. Sincerely,