A
Response from the owner
11 days ago
Dear Vinay Trivedi, thank you for sharing your experience with us—we truly value your feedback. We are deeply sorry to hear about the distress you faced, especially given the circumstances of a natural calamity, and we sincerely apologize for the frustration our refund policy and staff’s response caused. We hear your concerns and are reviewing our practices to ensure fairness and empathy in such situations. We hope to have another opportunity to welcome you back and restore your faith in us, Vinay.