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Response from the owner
7 days ago
Dear Priyankar, We are truly sorry to hear about your experience at Al Bawarchi. This is absolutely not the standard of food and service we aim to provide to our guests. Your feedback regarding the Chicken Chilly gravy, Hot & Sour soup, and Paneer Tikka has been noted very seriously. We understand how disappointing it must have been, especially when dining with family and spending your valuable time and money with us. We sincerely apologize for the inconvenience caused. We have already shared your feedback with our kitchen and service team to investigate and improve immediately. Quality and hygiene are extremely important to us, and we regret that we failed to meet your expectations during your visit. We would truly appreciate another opportunity to serve you better and restore your faith in us. Please feel free to connect with us directly so we can personally look into this matter. Thank you for bringing this to our attention. Team Al Bawarchi