A
Adalaj Pavilion
a month ago
Dear Guest, Namaste! I sincerely regret that your experience was unpleasant and I can assure you that it was a rare aberration to our usual standards. It is indeed very disappointing to know that we let you and ourselves down. This is certainly not indicative of the service levels that we pride ourselves on. This has been taken up with the respective department to ensure no service glitches and flaws are experienced by our guests. It is our constant endeavour to do all we can to ensure that every guest feels welcomed and receive service that is friendly, attentive and timely. The team is keen to have a chance to showcase our actual hospitality to you. May we request for your contact details so as to understand, help resolve this and serve you better. Responsibly yours, Udit Sinha Food & Beverage Manager ITC Narmada