7
Response from the owner
a month ago
We’re truly sorry for how disappointing your experience felt, especially since you’ve been such a loyal guest at our Suryapet plaza. Your feedback about the taste differences, the AC discomfort, and the inattentiveness of some staff is being treated with the seriousness it deserves. I am personally looking into every point you raised, and sharing this with my kitchen and service teams so we can reflect, learn, and act.If you had mentioned the AC issue to our stewards or duty manager, they would have tried to resolve it immediately, we never want our guests to feel uncomfortable. The difference in taste between branches is not what we aim for, and your detailed comparison helps us close that gap. Regarding staff attentiveness, I take full responsibility for their actions and will be coaching them on the high standards you rightfully expect.If you’re open to sharing more, please reach out on WhatsApp at +91 9542400007 so we can connect directly, I want to make sure your next visit feels as special as your trusted stops at Suryapet. Thank you for caring enough to point out where we fell short. Your experience shapes our journey forward.Shiva, Restaurant Manager