7
Response from the owner
6 months ago
Namaskara Sweta Shetty ji, Thank you for taking the time to provide us with your feedback. We apologize for the unpleasant experience you had at our ice cream shop. We appreciate your honesty and we would like to make it right for you. We are sorry to hear that the berry sundae you ordered was overly sweet and had excessive syrups on top. This is certainly not the quality that we strive to deliver. We assure you that we take your feedback seriously and we will work on improving the sweetness level of our sundaes. We would love to make it up to you and provide you with a better experience. Please feel free to share more details about your visit with us on our contact number: 091087 26743. We would be more than happy to assist you directly and address your concerns promptly. Once again, we apologize for any inconvenience caused, and we hope to have the opportunity to serve you better in the future. Thank you for bringing this to our attention. Warm Regards, Team 7 DEGREES THE ICECREAM LAB.