30 Square

Hey Anwesha ji ‍, We're deeply sorry to hear that your experience at our pop-up stall in Jaymahal Palace was unacceptable . We understand how disturbing it must be to find dirt and ants in your drinks, and we apologize for the unacceptable conditions . We're also deeply sorry that our staff didn't meet your expectations when you brought this to their attention, and that you were forced to choose another option without a refund . We take food safety and hygiene extremely seriously at 30 Square, and it's clear that we fell short of our own standards in your case ‍. We want to assure you that we're taking immediate action to address these issues and ensure that our stall is cleaned and sanitized to the highest standards . We're also re-training our staff on proper food handling and customer service protocols to prevent similar incidents in the future . Once again, we apologize for the distress and frustration you experienced, and we're truly sorry that we couldn't provide you with the quality and service you deserve . We hope you'll give us another chance to show you the high standards we strive for. If you're willing, we'd love to offer you a complimentary meal on your next visit, so we can make it right . Warm Regards, Team 30 Square