2
Response from the owner
a month ago
Dear Rakesh, Thank you for your feedback, and we sincerely apologize for the inconvenience you experienced. Our staff did inform that the preparation time for puttu is typically 30 to 45 minutes. Unfortunately, the dish didn’t come out as expected during your visit, and we truly regret the extended wait and the inconvenience it caused you. We never intend to inconvenience our guests, and we're sorry this was your experience. We are actively reviewing this incident to streamline our preparation process and avoid such issues in the future. Your feedback is important to us, and we look forward to serve you again. 22nd parallel wishes you the best of health.