21 Degrees

We’re truly sorry for the inconvenience you faced and completely understand your disappointment.After investigating the issue, we acknowledge that only one thali was packed instead of two — this was a genuine mistake from our packing team due to a rush in the kitchen at that time. We sincerely apologize for this oversight.We also want to clarify that the Zomato delivery partner mistakenly informed you that two thalis were packed in one box, which added to the confusion. Please rest assured that no one is trying to fool you — it was simply a miscommunication combined with a packing error on our part.We tried to contact you before the delivery, but unfortunately, Zomato doesn’t allow restaurants to connect with customers once the order is marked as delivered — which made it difficult for us to clarify the situation or correct it in time.We are taking this seriously and have already started working on improving our internal checks and communication to ensure this doesn’t happen again.Your feedback is important to us, and we truly hope you'll give us another chance to serve you better.