Urban Dhaba - Radisson Salem

Dear Ms. Varshini, Vanakkam, Thank you for sharing your concerns about your recent visit to our hotel. We apologize for the disappointing experience you had with our bartender. We're sorry to hear that you felt rushed and disrespected, which is not the level of service we strive to provide. We understand that you've been a loyal customer for five years, and it's unacceptable that we fell short of your expectations. Please be assured that we take your feedback seriously and will address this issue immediately. We'll review our staff's behavior and provide additional training to ensure that our guests receive the respect and excellent service they deserve. Thank you for your loyalty and for bringing this to our attention. We hope to have the opportunity to serve you better in the future. Warm Regards, General Manager Umapathy Ganapathy Radisson Salem

Dear Mr. Ramesh, Vanakkam, Thank you for sharing your feedback about your recent visit to our hotel. We're glad to hear that everything else was to your satisfaction. However, we apologise for the experience you had at our bar. This is not the level of service we strive to provide, and we'll address this issue immediately. We'll use your feedback to retrain our staff on the importance of providing excellent customer service and being flexible to meet our guests' needs. Thank you for bringing this to our attention. We hope to have the opportunity to serve you better in the future. Warm Regards, General Manager Umapathy Ganapathy Radisson Salem

Dear Mr. Pranesh, Vanakkam, Thank you for sharing your experience! It's wonderful to hear that you enjoyed the relaxed ambience and the cherry-based mocktail. We're glad the lotus stem and kebab stood out for you as well. Your feedback on the food helps us to keep improving. We hope to serve you again on your next visit. Warm Regards, General Manager Umapathy Ganapathy Radisson Salem