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Response from the owner
2 months ago
Dear Ms. Varshini, Vanakkam, Thank you for sharing your concerns about your recent visit to our hotel. We apologize for the disappointing experience you had with our bartender. We're sorry to hear that you felt rushed and disrespected, which is not the level of service we strive to provide. We understand that you've been a loyal customer for five years, and it's unacceptable that we fell short of your expectations. Please be assured that we take your feedback seriously and will address this issue immediately. We'll review our staff's behavior and provide additional training to ensure that our guests receive the respect and excellent service they deserve. Thank you for your loyalty and for bringing this to our attention. We hope to have the opportunity to serve you better in the future. Warm Regards, General Manager Umapathy Ganapathy Radisson Salem