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Response from the owner
25 days ago
We're extremely sorry to hear about your experience and genuinely concerned to learn that your kids fell sick after consuming our waffles. We understand how upsetting this must be, and your message has our full attention. Please know that we take hygiene and food safety very seriously. We would like to take full accountability and do whatever we can to make this right. If you're open to it, please share your order ID and contact number so our team can reach out directly and get more details. Your feedback is incredibly important, and we are committed to making sure this does not happen again.