The Sonnet, Kolkata

Name: The Sonnet, Kolkata
Address: Block DD, Plot, 8, Salt Lake Rd, Kolkata, West Bengal, India
Telephone: +913366339000
Price range: $
Rating: 4.2

8319 votes

#179 of 1227 cafeterias in Kolkata

Chinese, Indian, Vegetarian options

$$$$ Price range per person INR 600

Block DD, Plot, 8, Salt Lake Rd

Kolkata, West Bengal, India

Central Park

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Discover new tastes of the menu with Chinese and Indian cuisines in the comfort of this restaurant. The Sonnet, Kolkata is well known for its great service and friendly staff, that is always ready to help you. Google gives it 4.2 so you can choose this place to have a good time here.

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APURBA MONDAL 2 months ago on Google

Amazing Experience at Aura , Sonnet Delicious food, cozy ambiance, and top-notch service. Every dish was flavorful and beautifully presented. The staff were friendly and attentive, making the whole lunch feel special. Highly recommend for a memorable meal! Service: 5

Response from the owner 2 months ago

Dear Mr. Mondal, Namashkar!!! I take this opportunity to thank you for patronizing our hotel and its services. I am delighted to see such a great rating and encouraging feedback about your experience. Our team looks forward to welcoming you back to your preferred destination The Sonnet Kolkata. Thanks & Regards, Rajesh Ishai General Manager

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Vishnu Suda 3 months ago on Google

The room was clean, with good amenities and provisions. However, my experience was affected by several issues: there was a lot of noise from neighboring rooms, reception staff lacked knowledge and were slow, and the maintenance team seemed untrained — I had to guide them on how to operate a power socket. The WiFi setup was inconvenient and didn’t feel secure. The hotel has potential, but service and infrastructure definitely need improvement. Service: 3

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Nishchit Anand a year ago on Google

Subject: Extremely Disappointing Experience at The Sonnet, Kolkata To Whom It May Concern, I am writing to express my utter disappointment and frustration regarding my recent stay at The Sonnet, Kolkata. Despite paying a premium price for accommodation, the level of service and hospitality provided was shockingly inadequate. Firstly, upon arrival, we were astonished to discover that the additional bed we paid a hefty sum of 2200 for was nothing more than a mattress laid on the ground. When we requested a proper extra bed, we were begrudgingly provided with a folding contraption that barely qualified as acceptable. The attitude of the manager, Mr. Benedict, only exacerbated our dissatisfaction. His dismissive response that "all guests sleep on the floor only" is not only unacceptable but also contradictory to the exorbitant charges levied for such amenities. Furthermore, despite repeatedly requesting the placement of the extra bed upon our arrival at 8:00 PM, it was not arranged even after our return from dinner three hours later. The lack of attention to our basic needs is simply inexcusable. Considering the substantial amount totalling around 8000 that I have paid for my stay, the quality of service provided is abysmal and does not align with the standards expected from a reputed establishment like The Sonnet. In conclusion, I am deeply disappointed by the level of service and hospitality exhibited during my stay. The Sonnet has failed to deliver on its promises of comfort and quality, and I urge the management to take immediate steps to rectify these glaring deficiencies. Service: 1

Response from the owner a year ago

Dear Sir, Namashkar !!! Thank you for choosing us as your preferred service solutions in Kolkata. I sincerely appreciate your effort for taking out time to share the valuable feedback of your experience during your recent visit. These feed backs are indeed invaluable to us as this would help us to constantly improve ourselves in all spheres of Hospitality. It has been our tireless endeavour to maximize guest satisfaction through service and quality be it food, stay or overall guest delight. Please accept my sincere apologies on behalf of my team, for the inconvenience caused to you during your stay. We do clearly understand that your recent visit with us was not at par to our standard of hospitality. Kindly note that your concerns have already been taken with utmost importance and necessary corrective action has been taken wherever required. We as The Sonnet Team don’t believe in such culture where our guest will face any inconvenience. Words cannot express how truly we feel for the same inconvenience that was caused. I do look forward to meeting with you on your next visit and we will make sure that you carry back better memories of our hospitality. Profound Regards, Rajesh Ishai

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