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Response from the owner
13 days ago
Dear Hashtag, Thank you for sharing your feedback with us. We are truly sorry to hear about your disappointing experience. The long wait time and the issues you faced with seating, cutlery, and the overall ambiance are certainly not reflective of the standards we strive to maintain. We deeply regret that the food and service fell short of your expectations. We understand that a 1.5-hour wait for a simple meal is unacceptable, and we are reviewing both our kitchen efficiency and seating arrangements to improve your experience. We also acknowledge your concerns about the pricing and the quality of the dining environment. Your feedback will help us in making necessary adjustments to ensure a more comfortable and timely experience in the future. Thank you for your patience, and we hope to have the opportunity to serve you better. Thank you and have a wonderful day! The Filter Coffee Team