The Fern Residency Ajmer

Dear Aakriti anand singh, We're incredibly disappointed to hear about your unsatisfactory experience at Fern, Ajmer. It indeed contradicts the attentive and considerate service we strive to offer, and for that, we regret the inconvenience caused. We acknowledge that the behavior and attitudes displayed by the front office staff were unacceptable and do not reflect our values and standards. We assure you that such encounters are not typical in our establishment. Please know that your feedback has been taken seriously and will be addressed promptly with General Manager Mr. Hari Ram and the front office team. Measures will be put in place to ensure such incidents won't recur. Our primary goal is to provide a welcoming and hospitable atmosphere, something you should expect rightfully in Ajmer city. Please do give us another chance to demonstrate the true level of our service, and be assured we can certainly do a lot better. Thanks & Regards, Piyush Bhasin Gm Fr Ajmer

Dear Srikanth Panikar, I'm genuinely sorry to hear about the negative experience you had at our hotel. We certainly do not have a policy to deny check-in to unmarried couples unless explicitly mentioned at the time of booking. It's unfortunate to hear that you've driven such a substantial distance only to experience this issue. It's deeply distressing to learn about the way our staff, Ms. Meenakshi, handled the situation. We believe in providing top-notch customer experience and it's evident that we have missed the mark in this instance. We will make sure to conduct additional training to our staff to handle such circumstances better. We hope you'll give us another chance to serve you better in the future. Thanks & Regards, Piyush Bhasin Gm Fr Ajmer