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Response from the owner
2 months ago
Thank you for taking the time to share your feedback. We are genuinely sorry that your recent visit did not meet your expectations. We regret that the chorizo omelette was not prepared to the standard we aim for, and we also apologize for the delay in serving your dishes together. This is not the experience we want our guests to have. Your concern regarding staff behaviour is especially serious to us, and we are already addressing this with our team to ensure it does not happen again. At the same time, we wish you had informed a senior team member or the owner during your visit so we could have corrected the issue immediately. Guest satisfaction is very important to us, and we always try our best to resolve concerns on the spot. We truly value honest feedback as it helps us improve. We hope you will consider giving us another chance to provide you with a much better experience in the future.