PAVLOV’S (burger joint)

Dear Simran, Thank you so much for ordering from us! We were disappointed to learn about the incorrect fries you received. We know first impressions are important, and we're genuinely sorry this one wasn't perfect. After looking into it, we found that during a particularly busy time, a member of our team made a mistake. We understand this doesn't excuse the error, but we want to assure you it was a human oversight and not reflective of our usual standards. We truly value your patronage and would hate for this to be your lasting impression. We'd love to show you the quality and care we put into every order. Please contact us directly at +91 9890060311 or [email protected]. We'd like to personally apologize and offer you something special for your next meal. We hope you'll give us another chance to earn your trust. Team Pavlov's

Hey Nihar, Thanks for taking the time to leave a review and for your order. We appreciate your feedback, but we also want to address some points you made. Our standard chicken popcorn portion is twelve pieces. The box we use is designed for sustainability and to prevent the food from becoming soggy. It might appear less full because of this design. It's not half-empty; it contains the correct portion. You ordered both a burger and popcorn, yet gave a single star rating for the entire order. This seems unfair, as it doesn't accurately reflect your experience with each individual item. We put a lot of effort into every aspect of our service, from the packaging and notes to the taste of our food. We strive to ensure every customer is happy. In the future, we'd appreciate it if you could consider these points when reviewing a restaurant. A more specific review of each item would be much more helpful for us and other customers. Team Pavlov's

Hello Arabinda, We're so happy you had a great eating experience. We put customer experience above all and your words reaffirm our confidence. It would be our pleasure to continue serving you. Check @pavlovsofficial on Instagram for more updates Much Love Team Pavlov's