EH-178, Opposite District Session Court Near BMC / Namdhari Shaheed Singh Chowk, Grand Trunk Rd
Jalandhar, Punjab, India
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The Maya Hotel
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Both Devi Talab Mandir Temple and The Maya Hotel are recommended for visiting. The great location of this restaurant makes it easy to reach by any transport. The Maya Hotel is ranked 4.1 within the Google grading system.
We stayed at the Maya Hotel for our first wedding night many years ago, so we decided to revisit for our anniversary and refresh some special memories. Unfortunately, our experience this time was nothing short of disappointing. We opted for the evening buffet, but the service was appalling. The restaurant was nearly empty, yet the food was served cold. When we pointed this out, it was simply reheated rather than freshly prepared. The lack of basic customer service skills from the management, particularly Rajesh Kumar, was shocking. Hospitality requires attentiveness and professionalism—qualities that were completely absent here. Sadly, this visit has erased any fond memories we had of this place. We will not be returning and certainly would not recommend it to others. A serious management overhaul is needed if they hope to improve. Service: 1
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Response from the owner6 months ago
Dear Guest, Thank you for taking the time to share your experience with us. We deeply regret that your recent visit did not meet your expectations and did not live up to the cherished memories you had of Maya Hotel. Your feedback is invaluable to us, and we sincerely apologize for the shortcomings you encountered during the buffet service. Providing warm, freshly prepared meals and exceptional hospitality is fundamental to our standards, and we are disappointed to hear that we fell short in delivering this to you. Please be rest assured that we take your concerns seriously and will address the service and management issues internally to ensure that such situations do not arise again. Please be requested hereby to share your contact through mail at ‘[email protected]’ so that we can get in touch with you to make all efforts regaining your faith back. While we understand your disappointment, we truly hope there will be an opportunity for us to restore your trust in the future. Warm regards, Management, Maya Hotels.