Name: Krispy Kreme
Address: Shop Number GFK14, Shop Number GFK14, 3, Nelson Mandela Marg, New Delhi, Delhi, India
Telephone: +919891298416
Price range: $
Rating: 3.8

Malvika Nair

a month ago on Google

This outlet is defrauding its customers and running a scam, and zomato doesn't care about it even after reporting such a case!! We had booked a table through Zomato dine-in and visited the outlet and where we were supposed to receive a discount on the final bill. Before ordering itself, we confirmed from the staff that we will be paying the bill via zomato. Towards the end, we were orally quoted the amount to be paid, which we paid through zomato. However when we asked for a copy of the bill, we received a bill showing a much lower amount where the amount that was quoted to us was not even printed! When we asked why has the amount quoted to us not there on the bill but a much lower amount and showing a discount on that lower amount and the final sub total. The employees at the outlet spoke to us arrogantly and refused to give us a bill for the amount we were asked to pay, saying bizarrely that the higher amount was inclusive of GST of 18% (when an 18 % GST is already included in the amount being shown in the bill separately) and they cannot give us that bill because they also have to show the zomato discount. Our question was simple - it is our right to have a bill that reflects the amount we paid, yet they refused it because they also know that they are cheating the customers by charging them inflated amounts which do not go into their books. Essentially, they are collecting more money than that is being billed -- a classic case of cheating and tax fraud. When we contacted zomato, their attitude was even more pathetic. Zomato and its executives washed their hands of the whole matter. They blindly took the outlet's side, saying it's the outlet's practice, which they have to show their accounts team. Zomato acknowledged that it's our legal right to get the correct bill but was like it's beyond their ambit. There was silence to the question if zomato was fine to be platforming an outlet which is undertaking such a fraud on its customers. By platforming such scamsters and refusing to take any responsibility, zomato is also equally at fault for the mess here and are enabling more such scams to take place. Customers should beware of this sham of an outlet! But also how many more such scams are being platformed on zomato, one can only wonder! Service: Dine in Service: 1

Malvika Nair

a month ago on Zomato

This outlet is defrauding its customers and running a scam, and zomato doesn't care about it even after reporting such a case!! We had booked a table through Zomato dine-in and visited the outlet and where we were supposed to receive a discount on the final bill. Before ordering itself, we confirmed from the staff that we will be paying the bill via zomato. Towards the end, we were orally quoted the amount to be paid, which we paid through zomato. However when we asked for a copy of the bill, we received a bill showing a much lower amount where the amount that was quoted to us was not even printed! When we asked why has the amount quoted to us not there on the bill but a much lower amount and showing a discount on that lower amount and the final sub total. The employees at the outlet spoke to us arrogantly and refused to give us a bill for the amount we were asked to pay, saying bizarrely that the higher amount was inclusive of GST of 18% (when an 18 % GST is already included in the amount being shown in the bill separately) and they cannot give us that bill because they also have to show the zomato discount. Our question was simple - it is our right to have a bill that reflects the amount we paid, yet they refused it because they also know that they are cheating the customers by charging them inflated amounts which do not go into their books. Essentially, they are collecting more money than that is being billed -- a classic case of cheating and tax fraud. When we contacted zomato, their attitude was even more pathetic. Zomato and its executives washed their hands of the whole matter. They blindly took the outlet's side, saying it's the outlet's practice, which they have to show their accounts team. Zomato acknowledged that it's our legal right to get the correct bill but was like it's beyond their ambit. There was silence to the question if zomato was fine to be platforming an outlet which is undertaking such a fraud on its customers. By platforming such scamsters and refusing to take any responsibility, zomato is also equally at fault for the mess here and are enabling more such scams to take place. Customers should beware of this sham of an outlet! But also how many more such scams are being platformed on zomato, one can only wonder!

Yohaan V

a year ago on Google

Two of you were giving complimentary donuts at the mall outside krispy Kreme today afternoon, you are the best! You gave donuts with so much love now I will not eat from any other donut shop hahahaha