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Response from the owner
a month ago
Hi Takdeer ji, I am deeply sorry to hear that your experience at our bakery was not up to par. ️ We take all feedback seriously, and I want to assure you that we are truly sorry for the subpar quality of our food and the unacceptable behavior you encountered during your visit. We understand that using low-quality oil and compromising on hygiene is completely unacceptable, and we are taking immediate action to address these issues. We will ensure that our food is prepared with the highest standards of quality and safety. Regarding the behavior of our staff, I want to apologize for the attitude and lack of responsiveness you experienced. We strive to provide excellent customer service, and it's clear that we fell short in your case. I would like to invite you to share more details about your visit with us, including the specific dates and times, so we can investigate and take necessary corrective actions. You can reach out to us on our dedicated contact number 087288 83434. We assure you that your concerns will be addressed immediately. Once again, we apologize for the terrible experience you had at our bakery, and we hope to have the opportunity to serve you better in the future. Warm Regards, Team Gurpal Bakers