Charcoal & Tea Lab

Name: Charcoal & Tea Lab
Address: opposite Sajima Parlour, B-10/28, opposite Sajima Beauty Parlour, Kalyani, West Bengal, India
Telephone: +918240130499
Rating: 4.4

102 votes

#36 of 409 restaurants in Kalyani

Open now 9AM - 11:30PM

opposite Sajima Parlour, B-10/28, opposite Sajima Beauty Parlour

Kalyani, West Bengal, India

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You can always degust tasty biryani and good chicken at this cafe. It's time to try perfectly cooked pudding. Here you may drink delicious tea or great coffee.

Most guests mention that the staff is hospitable at Charcoal & Tea Lab. Fine service is something visitors agree upon here. It's a good place with the homey atmosphere. 4.4 is what this place received from the Google rating system.

Frequently mentioned in reviews

plenty of parking

dinner

biryani rice poultry chicken pudding tea coffee

Ratings of Charcoal & Tea Lab

Google

(4.4/5)

102

Visitors' reviews on Charcoal & Tea Lab

/ 42

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sampurna 2 3 months ago on Google

Taste and the quantity of the coffee and tea is very good compared to its price but when it comes to chicken items quantity becomes too less for its price especially the chicken cutlet which I have tried for Rs/-60. Food: 5 Service: 5 Atmosphere: 4

Response from the owner 2 months ago

Hello Sampurna ji, Thank you for your review and for appreciating the taste and quantity of our coffee and tea. We are glad that you found them to be good value for money. We apologize for any inconvenience caused with the chicken items, particularly the chicken cutlet. We appreciate your feedback and will consider it as we evaluate our pricing and portion sizes. We hope to serve you better in the future. Warm Regards, Team Charcoal & Tea Lab.

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Sromona Choudhury 5 months ago on Google

Uphold your service first. Kept waiting for a glass of water for 20 minutes. Always remember Customer is king.. Basics of marketing. Please do not waste your valuable time here. There are others who serve faster and better quality food. Totally disappointed. An honest opinion , being a foodie.. It's a mess. Besides they might take my review down as I think most of the 5 stars came from people who were persuaded to make this review.. Thanks! Food: 2 Service: 1 Atmosphere: 1

Response from the owner 4 months ago

Hey Sromona Choudhury ji, We're sorry to hear about your negative experience at our cafe. We apologize for keeping you waiting for a glass of water for such a long time. We understand that customer satisfaction is extremely important and we value your feedback. We would like to assure you that we take your feedback seriously and will address this issue immediately. Could you kindly share more details about your visit with us on our contact number 082401 30499? We are committed to resolving this matter and ensuring better service in the future. Your satisfaction is our top priority, and we apologize for any inconvenience caused. We appreciate your honest opinion and would love the opportunity to make it right. Warm Regards, Team Charcoal & Tea Lab.

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Ayantika Chowdhury 7 months ago on Google

Unique quality tea and food are available must try Food: 5 Service: 5 Atmosphere: 5

Response from the owner 6 months ago

Hey Ayantika ji, Thank you so much for leaving us a 5-star review ! We’re thrilled to hear that you enjoyed our unique quality tea and food . It's always our goal to provide our guests with a must-try experience, and we're so glad we hit the mark for you. We hope to see you again soon for another delightful visit. Until then, take care and happy sipping! Warm Regards, Team Charcoal & Tea Lab

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